Refund Policy
This policy applies to paid plans and verified profiles, once they are available. The Free plan costs nothing, so there is nothing to refund. All amounts exclude GST; where we refund a payment, we refund the GST on it too.
- Effective from
- Last updated
BifrostX is maintained by Bengal Web Solution.
1Monthly plans
You can cancel at any time. Your plan then stays active until the end of the month you paid for, and does not renew. We do not refund part of a month that has already started.
2Yearly plans
If you ask within 7 days of paying for a yearly plan, we refund the full amount. After 7 days we do not refund unused time, but your plan keeps working until the end of the year you paid for and does not renew if you cancel.
3Verified profile
- If our review does not approve your application, we refund the fee in full, unless the application was refused because the information or documents were false, altered or belonged to someone else.
- After a badge is approved, the yearly fee is not refunded. If a badge is removed because the account broke our Terms and Conditions, the fee is not refunded.
4Mistakes and failures
All payments are made through Razorpay. If you were charged twice, charged the wrong amount, or charged for something we failed to provide, tell us and we will refund the amount in full.
5How to ask for a refund
Write to [email protected] from the email address or mobile number on your account, and include the payment reference. We reply as soon as we can. Approved refunds go back to the original payment method through Razorpay, our payment gateway, and usually reach you within 5 to 7 working days.
6Plans given at no charge
A plan that we provide at no charge for a stated period has no payment to refund and ends when that period ends.